![]() To enable this new feature, go to settings > channel settings > voice channels and toggle the box that says “Log calls on start without waiting for recording. Please also note that with the purchase of numbers, there are specific addresses and ID regulations that are required by our partner carriers in order to activate. To check associated costs, please verify this directly with your Account Manager. You can also log Aircall calls from the beginning of a phone call and add internal notes throughout your call. Aircall offers a range of different phone number types that vary in capability and in cost. Select the appropriate phone numbers that return from Aircall.Provide your Aircall credentials such as your Aircall API Token ID and API Token Secret.Under “Channel Settings”, select “Voice Channels”.Start by going to your Re:amaze Settings menu.Getting started with Aircall from Re:amaze is super easy. Aircall, COVID-19 and Working Remotely Aircall, COVID-19 and Working Remotely Network Requirements and Recommendation A guide to setting up your Network for success with Aircall. News & Updates New features, improvements, and other important announcements. Incoming call recordings from Aircall will be marked as resolved conversations. Incoming voicemails from Aircall will be marked as Open and Unresolved conversations. Aircall Support Discover our support platform to answer all your questions. The two development teams at Re:amaze and Aircall are working together to enhance the integration so businesses can eventually make and take inbound calls directly within the Re:amaze dashboard! Customers that have phone numbers attached to their identities will automatically be associated to incoming Aircall recordings and Aircall voicemails. This partnership between Re:amaze and Aircall brings you the ability to bring in Aircall call recordings and Aircall voicemails directly into your Re:amaze dashboard. All added notes, disposition codes, and other related details will also be available in the ticket.įrom the to-do tab, agents can access calls that were assigned to them and take relevant actions like adding a call note or call tag.Integrating Aircall with Re:amaze enhances your ability to provide seamless customer service alongside your other channels such as live chat, email, social media, SMS/MMS, and FAQ. Tickets are automatically created in Freshdesk for attended calls as well as voicemails. They can play the call recording, add call notes and call tags, assign the call to another agent, and more. If agents want to quickly dial a number from the Contacts page or any other page, they can click the ‘Call’ icon next to the number, and it will get auto-populated in the Aircall dialer.Īgents can also change their availability status from within the call widget.Īgents can view and listen to their voicemail messages by clicking on the Call History tab from the Aircall widget within Freshdesk.Īgents can view their past calls and all related details from this tab. Agents will receive a call only when their status is set to ‘Available’ Agents can view more contact details on Freshdesk by clicking on the contact name. When receiving a call, apart from the in-call actions, agents will also be able to access caller insights where they can see the contact name and phone number. ![]() Agents can add call notes, call tags, etc., even after a call has ended by clicking on the call from the Call History tab. Transferring a call to another agent/supervisor (Warm/Cold transfer)Īdding other agents/supervisors to an ongoing callĪnd more. ![]() Ī quick guide to using the integration: Call widget - Agent functionalities: Start a new callĪgents can start a new call using the keypad or from the ‘People’ tab by selecting a contact.Īgents can perform call actions from within the widget itself, like onboarding, implementation, and offer ongoing support. Note: If you are using Freshdesk Contact Center within your Freshdesk account, you can disable it for your agents by following the steps outlined here. Aircall.io is a cloud-based phone solution, while HubSpot is the CRM platform that helps. The Aircall agent adapter is now set and ready to use Once added, click on the Aircall icon in the left navbar to load the widget ![]() Mention when you want the ticket to be created, and hit Save You can meet your customers where they are and avoid the hassle of having to switch your telephony provider.Ī quick guide to integrating Aircall with Freshdesk:įind the Aircall app in the apps section of your Freshdesk accountĪlternatively, you can install the Aircall app from the Freshworks marketplaceĬreate your Aircall API ID and API token from the Aircall admin dashboard, and enter them on the installation screen Meet your ticketing needs and extend your Omnichannel capability With the Freshdesk Telephony Partner Extension with Aircall, you can bring your Aircall account into Freshdesk to meet your customer support needs. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |