![]() ![]() ![]() Custom: The price of custom plans is determined by Aircall’s sales team.It has the same restrictions as the Essentials plan on outbound SMS messages and outbound international calls. Each added phone number costs $6 per month. Professional: This package is priced at $70 per user per month and comes with one local or toll-free number.Rates for outbound international calls are likewise set by the company. and Canada and up to 4,000 outbound messages per month are included with the base price, but messages to the U.K., France, and Australia are billed at a rate determined by Aircall. Unlimited inbound SMS messages in the U.S. Additional phone numbers are priced at $6 per month each. Essentials: The company’s least-expensive plan costs $40 per user per month and includes one local or toll-free number. ![]() You also get prioritized customer support and a service level agreement (SLA). Custom: These plans have a minimum of 10 users and add unlimited worldwide calls, custom analytics, and access to API developer support.Other features are mandatory tagging, advanced analytics, and the Power Dialer app for Salesforce that minimizes manual data entry. It allows an unlimited number of teams to be created and includes queue callback to prevent long hold times. Professional: This package adds Salesforce integration to the CRM and other productivity apps that the Essential plan supports.Other features are SMS messaging, call queuing, interactive voice response (IVR), APIs and webhooks, ring groups, call recording, and conference calls. Its integrations include HubSpot, Slack, Zoho, and Zendesk. Inbound and internal calls are also unlimited, excluding toll-free calls. It includes one local or toll-free number and allows unlimited outbound calls in the U.S. Essential: This plan requires at least three users and supports up to three teams.All added notes, disposition codes, and other related details will also be available in the ticket.įrom the to-do tab, agents can access calls that were assigned to them and take relevant actions like adding a call note or call tag. Tickets are automatically created in Freshdesk for attended calls as well as voicemails. They can play the call recording, add call notes and call tags, assign the call to another agent, and more. If agents want to quickly dial a number from the Contacts page or any other page, they can click the ‘Call’ icon next to the number, and it will get auto-populated in the Aircall dialer.Īgents can also change their availability status from within the call widget.Īgents can view and listen to their voicemail messages by clicking on the Call History tab from the Aircall widget within Freshdesk.Īgents can view their past calls and all related details from this tab. Agents will receive a call only when their status is set to ‘Available’ Agents can view more contact details on Freshdesk by clicking on the contact name. When receiving a call, apart from the in-call actions, agents will also be able to access caller insights where they can see the contact name and phone number. Agents can add call notes, call tags, etc., even after a call has ended by clicking on the call from the Call History tab. Transferring a call to another agent/supervisor (Warm/Cold transfer)Īdding other agents/supervisors to an ongoing callĪnd more. Ī quick guide to using the integration: Call widget - Agent functionalities: Start a new callĪgents can start a new call using the keypad or from the ‘People’ tab by selecting a contact.Īgents can perform call actions from within the widget itself, like Note: If you are using Freshdesk Contact Center within your Freshdesk account, you can disable it for your agents by following the steps outlined here. The Aircall agent adapter is now set and ready to use Once added, click on the Aircall icon in the left navbar to load the widget Mention when you want the ticket to be created, and hit Save You can meet your customers where they are and avoid the hassle of having to switch your telephony provider.Ī quick guide to integrating Aircall with Freshdesk:įind the Aircall app in the apps section of your Freshdesk accountĪlternatively, you can install the Aircall app from the Freshworks marketplaceĬreate your Aircall API ID and API token from the Aircall admin dashboard, and enter them on the installation screen Meet your ticketing needs and extend your Omnichannel capability With the Freshdesk Telephony Partner Extension with Aircall, you can bring your Aircall account into Freshdesk to meet your customer support needs. ![]()
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